Help & FAQ — CapyIT AI 
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How can we help?

Browse guides and FAQs, or send us a message — we typically reply within one business day.

Getting Started Guides

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Create your account

Sign up with email or Google, then complete onboarding to set your learning style, goals, and study preferences.

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Upload study materials

Add PDFs, images, videos, or text files to Documents. The AI Tutor can read, summarise, and quiz you on your uploads.

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Use the AI Tutor

Ask questions, request explanations, or say "quiz me on my uploaded PDF." The tutor adapts to your persona settings.

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Track your progress

Use Flashcards for memorisation, Tasks for your workload, and the Dashboard to monitor streaks, XP, and learning plans.

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Study with flashcards

Create decks by subject or generate them with AI from your documents. Study by typing, speaking, or self-rating — AI can grade your recall before you flip the card.

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Join study rooms

After signing in, visit Chat to join public study groups or message classmates directly for collaborative learning.

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Learn a new skill with Capy

Open Learn a Skill in the sidebar (after sign-in) or ask your companion to find resources. Capy gathers verified YouTube tutorials, books, and articles — watch videos in-app or open book links.

Frequently Asked Questions

How does the AI Tutor access my documents?

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When you upload a document, the AI Tutor can reference its content in your conversations. Ask it to "quiz me on my uploaded PDF" or "explain the key concepts" and it will use those materials to assist you.

What file types can I upload?

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PDFs, images (JPG, PNG, GIF, WebP), videos (MP4, MOV, AVI), and plain text files (TXT, MD). Files are stored securely on Cloudflare R2, encrypted at rest and in transit.

How do I sign in with Google?

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On the login or signup page, click "Continue with Google." We receive your email and basic profile information from Google — never your Google password. See our Privacy Policy for details.

How do flashcard study sessions work?

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After signing in, open Flashcards → choose a deck → Study. Type your answer and check it with AI, speak aloud (tap the mic again when you're done), or reveal the answer and rate yourself. After reveal, Capy can break the answer down into bullet points on the study screen.

Is CapyIT AI free? How do paid plans work?

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Yes — there is a free plan with core features and a monthly token allowance. Paid plans (Starter, Student, Pro) and token top-ups are available after sign-in via secure Paystack checkout (card, bank transfer, USSD). See the Plans page for pricing.

How does Learn a Skill work?

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Tell Capy what you want to learn (e.g. Python, UI design). Capy searches YouTube, Google Books, and the web, then saves only verified links in a skill pack. YouTube videos play inside CapyIT; books open on Google Books, Open Library, or Amazon. You can also ask your companion: “find resources for JavaScript.” Gathering costs tokens only when it completes successfully.

How do I update my AI persona settings?

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After signing in, go to Settings → AI Persona. You can change your learning style (Visual, Auditory, Kinesthetic), personality type, goals, and motivation level to shape how the AI Tutor responds.

Can I change my username?

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Usernames are fixed after account creation. You can set a display name (Full Name) in Settings → Account, which is shown throughout the app instead of your username.

Where is my data stored?

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Uploaded files are stored on Cloudflare R2. Your profile, learning progress, and chat history are stored in our secure database. Read more in our Privacy Policy.

I forgot my password. What do I do?

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Click "Forgot password?" on the login page. We'll email you a one-time code to reset your password. Codes expire after 15 minutes.

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Chat with us

Send a message and our team will get back to you.

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Email us directly

Prefer email? Reach us at:

[email protected]
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Community chat

Already have an account? Join study rooms and chat with other learners.

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Full contact page

Partnership enquiries or detailed feedback.

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